These are the results of the 2016 & 2017 Citizen Satisfaction survey. To see the most recent reports, visit Calgary.ca/citizensatisfaction.

For detailed information on the variables in this dataset, see the variable metadata.

Methodology
The Citizen Satisfaction survey is a telephone survey conducted with a randomly selected sample of Calgarians aged 18 years and older. The survey is conducted on an annual basis.
The data are weighted to ensure the overall sample’s quadrant, ward, and age/gender composition reflects that of the actual Calgary population aged 18 or older according to Municipal and Federal Census data. Weights are included in the dataset.

The variable metadata contains detailed information on the variables.

Annual Waste Volumes provides the number of tonnes of material managed at City of Calgary landfills, through the residential Black (garbage), Blue (recyclables), and Green (food and yard waste) Cart programs, and Household Hazardous Waste program.

Waste Composition studies are periodically conducted by Waste and Recycling Services to help assess the performance of diversion and education programs and inform improvements and new program design.
In 2019, The City of Calgary assessed the waste composition of Black Carts and garbage bins, in the residential (single family and multi-family) sector and for businesses and organizations. More detailed information about each sector can be found in the description of the filtered datasets.

The weight per cent composition is provided for a number of material categories and subcategories. Definitions are attached: Waste Material Types and Definitions
Please visit Black Cart garbage collection for more information.

Waste Composition studies are periodically conducted by Waste and Recycling Services to help assess the performance of diversion and education programs and inform improvements and new program design. This dataset is for Green Cart waste from residential dwellings, and represents the weighted average of samples of 20-25 residences collected in 22 communities in each of the four seasons of 2020 (88 samples). The communities sampled were selected to collectively represent the range of housing types and demographics in Calgary. The weight per cent composition is provided for a number of material categories and subcategories. For more information please visit: Green cart composting

Waste & Recycling Services Performance Measures are used to assess the performance of The City of Calgary's waste services. Four measures have been approved for the One Calgary 2019-2022 Service Plans and Budgets: annual waste disposed at City of Calgary landfills per person, annual Black Cart waste collected per household, per cent of residential waste diverted from landfill through Blue and Green Cart programs, and average response time for a Waste & Recycling Service Request. See Accountability Reports for more information.

Annual Waste Disposed at City of Calgary Landfills per Person monitors the total amount of garbage (in kilograms) disposed at the waste management facilities managed by The City of Calgary, including waste from private haulers. This measure does not capture waste that is generated in Calgary and disposed of at facilities not managed by The City of Calgary.

These are the results of the 2018 to 2021 Citizen Satisfaction survey. To see the most recent reports, visit Calgary.ca/citizensatisfaction.

For detailed information on the variables in this dataset, see the variable metadata.

Methodology
The Citizen Satisfaction survey is a telephone survey conducted with a randomly selected sample of Calgarians aged 18 years and older. The survey is conducted on an annual basis.
The data are weighted to ensure the overall sample’s quadrant, ward, and age/gender composition reflects that of the actual Calgary population aged 18 or older according to Municipal and Federal Census data. Weights are included in the dataset.

The variable metadata contains detailed information on the variables.

This dataset is for Black Cart and garbage bin waste from residential dwellings. The single family sector results represent the pooled average of samples of 20-25 residences collected in 18 communities in each of the four seasons of 2019 (72 samples). The communities sampled were selected to collectively represent the range of housing types and demographics in Calgary. The multi-family results represent garbage bin waste from multi-family complexes, and represents the pooled average of samples in each of the four seasons of 2019 (40 samples). The multi-family developments sampled included both low rise and high rise types, and all were customers of The City’s Commercial Collections service. The weight per cent composition is provided for a number of material categories and subcategories.
Waste Composition studies are periodically conducted by Waste and Recycling Services to help assess the performance of diversion and education programs and inform improvements and new program design.

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