Since 1997, The City of Calgary has conducted its annual Citizen Satisfaction Survey to ask Calgarians how satisfied they are with City performance, programs, services, and overall quality of life in Calgary. This file is a summary of the services portion of the Citizen Satisfaction survey, and details how satisfied Calgarians are with each service, how important each service is for them, and whether or not The City should invest more, less, or the same amount in that service.

These are the results of the 2018 to 2021 Citizen Satisfaction survey. To see the most recent reports, visit Calgary.ca/citizensatisfaction.

For detailed information on the variables in this dataset, see the variable metadata.

Methodology
The Citizen Satisfaction survey is a telephone survey conducted with a randomly selected sample of Calgarians aged 18 years and older. The survey is conducted on an annual basis.
The data are weighted to ensure the overall sample’s quadrant, ward, and age/gender composition reflects that of the actual Calgary population aged 18 or older according to Municipal and Federal Census data. Weights are included in the dataset.

The variable metadata contains detailed information on the variables.

These are the results of the 2016 & 2017 Citizen Satisfaction survey. To see the most recent reports, visit Calgary.ca/citizensatisfaction.

For detailed information on the variables in this dataset, see the variable metadata.

Methodology
The Citizen Satisfaction survey is a telephone survey conducted with a randomly selected sample of Calgarians aged 18 years and older. The survey is conducted on an annual basis.
The data are weighted to ensure the overall sample’s quadrant, ward, and age/gender composition reflects that of the actual Calgary population aged 18 or older according to Municipal and Federal Census data. Weights are included in the dataset.

The variable metadata contains detailed information on the variables.

Since 1997, The City of Calgary has conducted its annual Citizen Satisfaction Survey to ask Calgarians how satisfied they are with City performance, programs, services, and overall quality of life in Calgary. This file is a summary of the services portion of the Citizen Satisfaction survey, and details how satisfied Calgarians are with each service, how important each service is for them, and whether or not The City should invest more, less, or the same amount in that service.

The source of this data is the 2018 Citizen Satisfaction Survey, a telephone survey conducted with a randomly selected sample of n=2,500 Calgarians aged 18 years and older between August 15th and September 12th, 2018. Of the sample, 40% were cell phones and 60% were landlines. The margin of error (MOE) for the total sample of 2,500 is ± 2.0 percentage points,19 times out of 20.